We want you to receive an excellent service from us. We always try to do this, but sometimes we don’t get it quite right.
That’s why hearing about things we have done well or things that we could improve on, is really important to us.
We can help
Tell us what part of our service or procedure you are unhappy about and what you would like us to do to resolve the matter. You can do this by contacting WV Living at CustomerCare@wvliving.co.uk
Putting your complaint in writing helps us to ensure we have understood all your issues and concerns, which in turn ensures we investigate them fully and fairly. We will acknowledge receipt in writing within four working days, and:
The process – Stage 1
Still unhappy? – Stage 2
If you are still unhappy with our response. You can contact the Housing Ombudsman at www.housing-ombudsman.org.uk or by calling 0300 111 3000
A selection of answers to frequently asked questions about buying your own home.