Welcome to WV Living

Consumer Code

How does the Consumer Code look after you, the home buyer?

We will be signing up to the Consumer Code for Home Builders which ensures that all new home buyers are treated fairly and are fully informed about their purchase before and after they sign the contract. It also tells you what type of service levels to expect. Please visit the Consumer Code for Home Builders website for more information.

We will also provide an NHBC warranty on our properties. For further information visit the NHBC website: www.nhbc.co.uk/Homeowners/.

We also provide further information in our Customer Charter . You can be assured that we’re committed to providing a quality service to you during the home buying process and beyond. The Customer Charter will provide you with standards of service that you can expect from WV Living including our complaints procedure.

Frequently asked questions

A selection of answers to frequently asked questions about buying your own home.